Catalog, guided creation or fully custom book: which should you choose?
Before ordering
Three ways to get started, depending on your idea and how much time you'd like to spend.
Help Center
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28 guides found
What are the format and contents of the book I'll receive?
Before ordering
Understand the printed book, the length you chose and the included PDF.
Can I order several copies of the same book?
Before ordering
Telling identical copies apart from several books to be personalised separately.
Can I change my mind after placing an order?
Before ordering
Understand the difference between a change of preference and a significant error.
What are the limits of a custom book?
Before ordering
More freedom at the start, without promising perfect execution of every detail.
Can I provide a story I've already written?
Before ordering
Use the custom journey to send in your text and instructions.
How do I start creating my book?
Create my book
Get the right details ready and move forward without ordering by mistake.
What are the steps of guided creation in /create?
Create my book
Understand each step, and don't worry if your path is shorter.
I started a book: how do I find it and keep going?
Create my book
Pick up your existing creation where you left off, without starting over or adding a duplicate book.
How do I choose the best photos for the characters?
Create my book
A simple, sharp, well-lit photo helps more than a professional shot taken from far away.
How do I add or replace photos before ordering?
Create my book
Choose a photo from your phone or computer and check that it was added.
Can I add loved ones, a pet or a cuddly toy?
Create my book
Add characters in the right place and understand the limits shown.
How do I create a custom book at /custom-book?
Create my book
Share your idea, your characters and the important details before ordering.
The character doesn't look enough like the photo
My book
Understand the limits of likeness and choose the right photos before you order.
Can hair or eye colour be changed?
My book
Understand why these details cannot be adjusted in the illustrations.
What changes are possible on my book?
My book
Telling a major error apart from a small detail or a change of preference.
How do I review and approve my book?
My book
Open the full book, check it and understand how it goes to print.
Where can I see a correction or the latest version?
My book
Find your requests and check which PDF is currently available.
When will I receive my book?
Delivery
Understand the steps and check tracking, without mistaking an estimate for a guaranteed date.
My parcel is stuck, missing or at the wrong address
Delivery
If your parcel is stuck, missing or delivered to the wrong address, contact the carrier directly with your tracking number.
How do I log in and find my order?
My account
Log in with a link sent by email and use the right address.
I can't open or download my book
My book
Find the complete PDF and avoid opening an old copy.
How do I change my dedication?
My book
Change your personal message before printing.
Where can I find my personalised song?
My order
Listen to it, download it, or report a problem with your song.
There's a problem with my payment or basket
My order
Check an order and avoid paying a second time without knowing.
My book arrived damaged or has a major defect
Delivery
Report damage or a problem that stops you from reading the book properly.
Photos, sharing my book and emails
My account
Find your settings and get help with your personal data.
I received an offer in exchange for a video
My order
Find the terms of your offer and follow up on a video you've sent.
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