Delivery
My book arrived damaged or has a major defect
Report damage or a problem that stops you from reading the book properly.
Which problems can I report?
A book damaged in transit, missing pages, unreadable printing or a major defect can be reported. A likeness you feel isn't close enough, or minor visual details, aren't grounds for taking the book back.
Gather the useful details
Keep the book and its packaging. Take a clear photo of the problem and, if the packaging is damaged, a photo of that too. Note your order number and the pages concerned.
Explain the problem just once
Share these details with Alfred or in the conversation already open for this book. The team will review your case. Please don't send the book back without instructions: a request doesn't guarantee a reprint or any particular decision.
