My order
I received an offer in exchange for a video
Find the terms of your offer and follow up on a video you've sent.
Reread the offer you received
The terms that apply are those in your offer email. An offer received by another customer doesn't automatically apply to your order. Check the details for sending your video and giving permission to publish it in your email.
If you've already sent your video
Reply in the same conversation, mentioning your order number and the date you sent the video. Please avoid several separate messages: a single thread helps the team find everything.
A question about the offer or your permission?
The team can check your case and your terms. Alfred can't confirm a commercial decision. Please say clearly whether you allow or refuse publication of your video, or whether you'd like to withdraw permission.
